Cancellation policy.
Your appointment time is reserved especially for you. To help us care for every guest and respect our stylists’ time, we kindly ask that you follow these guidelines.
Cancellations & Rescheduling
Please give at least 24 hours’ notice to cancel or reschedule. Changes made with less than 24 hours’ notice may result in a percentage fee of the scheduled service total.
Missed Appointments
Missing your appointment without contacting us may result in a fee of the scheduled service total. Any outstanding appointment fee must be paid before another appointment is booked.
Late Arrivals
If you are running late, please call us. Arriving more than 15 minutes late may require adjusting your service or rescheduling to avoid delaying our next guest. A late cancellation fee may apply if we cannot accommodate your appointment.
Deposits
A deposit may be required for longer appointments, specialty services, or after repeated late cancellations or missed appointments. Any deposit requirement will be explained before booking and applied toward your service total. If an appointment fee applies, the deposit will count toward that fee.
Life Happens
We understand that illnesses and emergencies happen. Please contact us as soon as possible so management can review your situation with care.
How to Make Changes
Please call 810-991-9999 to cancel or reschedule. Social media messages are not a reliable way to make appointment changes.
Any applicable fees and deposit terms will be disclosed before your appointment is confirmed.
Thank you for supporting 9 Salon and respecting the time of our guests and team. We appreciate you!